Frequently Asked Questions
Your guide to brewing the perfect cup at home.
How long does shipping take for espresso machines?
Most in-stock machines ship within 1-2 business days via standard ground shipping. Due to their weight and value, high-end espresso machines may require a signature upon delivery to ensure they arrive safely.
What is your return policy on coffee gear?
We offer a 30-day return policy on most equipment. Items must be in like-new condition with all original packaging. Please note that consumables like coffee beans cannot be returned once opened.
Do you offer a warranty on the products you sell?
Yes, all new equipment comes with a manufacturer's warranty. Additionally, Seattle Coffee Gear provides a limited warranty on all refurbished machines to ensure your home setup is protected.
Can I get help choosing the right grinder for my setup?
Absolutely! Our team of coffee experts is available via chat or phone to help you match a grinder to your specific brewing method, whether you prefer pour-over, French press, or espresso.
Do you offer price matching?
We strive to offer competitive pricing. If you find a lower price from an authorized dealer on an identical, in-stock item, please contact our customer service team to request a price match.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your dream espresso setup over time.